Return Policy
We want you to be completely satisfied with your purchase of your Dango Gripper Mount. If for any reason you are not happy, we offer a 30-Day No-Questions-Asked Money-Back Guarantee.
How to Return:
- Contact our customer support team at contact@dango-design.com to initiate a return.
- Provide your order number and let us know whether you’d like to return or exchange the product.
- Ship the item back to us. (We’ll provide the return address.)
Refunds:
Once we receive your returned item, we will process your refund within 3-5 business days. Refunds will be credited back to your original payment method.
Warranty Claims: If you have a warranty issue, please learn more about our warranty policy here.
If you have any questions, feel free to reach out to our customer service team at contact@dango-design.com. We’re here to help!
Shipping Policy
We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy details below:
Free Shipping:
- We offer free ground shipping on all orders over $10 within the United States.
- For orders under $10, standard shipping rates will apply.
Shipping Locations:
- We currently ship to all U.S. states and territories.
- International Shipping: Most Dango Design products can be shipped anywhere in the world. Unfortunately, we are unable to ship our Navigator LED Trail Lights internationally due to restrictions on lithium-ion batteries.
Processing Time:
- Orders are processed within 1-2 business days.
- Shipping times vary based on your location but generally range from 3-7 business days for ground shipping in the USA. International orders often take weeks, and in some rare cases, months.
Tracking Your Order:
- Once your order is shipped, you will receive a confirmation email with tracking information.